Refund Policy

Subscriptions are billed monthly in advance and renew automatically. If you cancel, your access continues to the end of the period you have already paid for, and no further charge is made. We do not provide partial refunds for a billing period you have already used, except in the circumstances below.

We will refund a payment if:

• A duplicate or accidental charge was made for the same workspace and period. Refunded in full.
• You were charged after cancelling, and we failed to stop the renewal. Refunded in full.
• A significant feature described on your plan did not work at all and we could not fix it within a reasonable time. Refunded pro rata for the affected period.
• A charge was made without your authorisation.
• You are entitled to a refund under the mandatory consumer law of your country, including any statutory cooling-off right that applies and cannot be waived.

Outside those cases, for example because you did not use the product or because outreach did not produce the results you hoped for, we do not refund a period that has already been used. Cancel before your renewal date and no further charge is made.

• Email hello@replymama.com from the address on your account, or use the billing page in the dashboard.
• Include the workspace name and the date and amount of the charge if you have it. A card statement reference is enough.
• We aim to reply within 2 business days, and we will tell you the outcome and the reason.
• Approved refunds are issued through Dodo Payments, our merchant of record, back to the original payment method. Processing time after approval is set by your bank or card issuer, typically 5–10 business days.

Refunds are issued in the currency of the original charge. We do not refund currency-conversion differences or fees charged by your bank. Where a refund reverses a taxable supply, tax is refunded with it as required by law.

If you believe a charge is wrong, please contact us first. It is almost always faster than a chargeback, which can take weeks and may suspend your account while it is investigated. Filing a chargeback does not remove your obligation to pay for a period you used.

Nothing in this policy limits any right you have under mandatory consumer law in your country of residence. Where such a right gives you a stronger remedy than this policy, that right prevails. Consumer law framework: [To be confirmed before launch: the governing jurisdiction].

Refund questions: hello@replymama.com. See also our Terms of Service.