Terms of Service

ReplyMama is a desktop application for macOS that automates parts of LinkedIn outreach. It runs on your own Mac and drives a browser session that you sign in to yourself. We operate the account system, the dashboard and a message queue; the actions against LinkedIn are performed locally, from your machine and your network.

We are not affiliated with, endorsed by, or sponsored by LinkedIn Corporation.

• You must be at least 18 and able to enter a binding contract.
• You are responsible for the accuracy of the information on your account and for keeping your credentials confidential.
• You are responsible for everything done through your account, including actions taken by the desktop application on your behalf.
• One subscription covers the number of LinkedIn accounts stated on your plan. You may not share an account to circumvent that limit.

You agree not to use the Service to:

• Send unsolicited bulk messages, spam, or content that is unlawful, deceptive, harassing, hateful or infringing.
• Contact anyone who has asked not to be contacted, or ignore an opt-out or unsubscribe request.
• Impersonate any person, or misrepresent your affiliation with any person or organisation.
• Scrape, harvest or resell personal data, or use the Service to build a competing database of LinkedIn members.
• Reverse engineer, resell, sublicense or provide the Service to third parties except as expressly permitted by your plan.
• Interfere with, overload, or attempt to gain unauthorised access to our systems or another customer's workspace.

We may suspend or terminate an account that materially violates this section. Where it is reasonable to do so, we will warn you first and give you a chance to fix it.

You are solely responsible for how you use the Service with LinkedIn. LinkedIn’s User Agreement and its policies restrict automated activity, and your use of the Service may breach them. We do not control LinkedIn, and we cannot grant you permission to do anything LinkedIn prohibits.

ReplyMama includes pacing, daily caps and a withdrawal flow designed to keep activity within human-plausible bounds, and it refuses to act when LinkedIn shows a restriction signal. Those are safety measures, not a licence and not a promise: to the maximum extent permitted by law, you accept the risk that LinkedIn may restrict, suspend or terminate your account, and we are not liable for that outcome.

We do not guarantee that any message will be delivered, read, or answered, that any connection request will be accepted, that your account will not be restricted, or that you will achieve any particular business result. Conversion rates, reply rates and acceptance rates depend on your targeting, your copy, your market and LinkedIn’s own behaviour, none of which we control.

Any figures shown in the dashboard are a record of what the Service observed, not a forecast or a commitment.

• Subscriptions are billed monthly in advance at the price shown when you signed up.
• Payments are processed by Dodo Payments as merchant of record. Your card statement may show Dodo Payments or a related descriptor.
• Prices are exclusive of applicable taxes (for example GST or sales tax), which are added at checkout where required.
• You can cancel at any time from the billing page. Cancellation stops the next renewal; access continues to the end of the period you have already paid for.
• Except where required by law or stated in our refund policy, payments are non-refundable. See the refund policy for the details and the cooling-off position.
• We may change prices with at least 30 days' notice. Changes apply from your next renewal, never retroactively to a period you have already paid.

See our refund policy for the full terms.

We aim to keep the Service available but we do not offer a service-level agreement. We may add, change or remove features. If we discontinue a feature that is material to your plan, we will give reasonable notice and, where the feature is no longer provided, a pro-rata refund of prepaid fees for the affected period.

The Service depends on LinkedIn’s web interface, which can change without warning. When it does, parts of the Service may break until we adapt. That is a known characteristic of this kind of tool, not a breach of these terms.

We own the Service, including its software, design and documentation. You get a non-exclusive, non-transferable, revocable licence to use it for your own business during your subscription. You keep ownership of your own data, your contact lists, your message templates and your content.

You grant us only the limited rights needed to operate the Service for you, for example storing your templates and queueing your actions.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will not cause a restriction on your LinkedIn account.

To the maximum extent permitted by law, ReplyMama will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, however caused. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these terms, if we are required to by law, or if we discontinue the Service. On termination your right to use the Service ends; sections that by their nature should survive (including intellectual property, disclaimers, liability and governing law) survive.

These terms are governed by the laws of [To be confirmed before launch: the governing jurisdiction], and the courts of that jurisdiction have exclusive jurisdiction over any dispute, without affecting any mandatory consumer protection rights you may have where you live.

Questions about these terms: hello@replymama.com. Our registered entity details are [To be confirmed before launch: legal entity name, registered address and registration number].